If you’re not completely obsessed with your purchase, it’s totally fine! ...You have 10 days from the time you receive it to request a store credit.

 

Our collection is freshly formulated, hand crafted and hand filled, making our line bespoke and special. Minor nuances in color and scent due to seasonality of harvesting our premium ingredients is natural.

 

REQUESTING A STORE CREDIT IS SIMPLE, HERE’S HOW:

  • Are you within the 10-day timeframe from when your order was received? If yes, move to Step 2. If no, unfortunately, you will not be able to request a store credit.
  • Was your item on sale or purchased using a discount code? Was it a Mystery Box? If no, move to Step 3. If yes, unfortunately, you will not be able to request a store credit.
  • Email info@luxuriaelixir.com with your name, order number, the item(s) being returned, and your reason for returning.
  • Wait patiently for an email reply with your return authorization number and instructions on where to send your return. (*please allow up to 72 hours for a return authorization email).
  • Once you get your return authorization email, head to your favorite shipping carrier and send the item(s) back to us. You will need to purchase a shipping label. Pure Tropix is not responsible for shipping cost.
  • that’s all!

Once your item(s) has been received, we will email you your store credit redemption info within 5-7 business days.

 

THINGS TO KNOW:

  • Luxuria Elixir will not process a credit for requests submitted after 10 days from receiving your order.
  • SALE ITEMS: All items purchased on sale or with promotional codes are FINAL SALES. There will be no refunds or exchanges on any items purchased during a sale.
  • You can use your store credit on ANYTHING at LuxuriaElixir.com,and it NEVER expires. 
  • All shipping fees are non-refundable, and you are responsible for the cost of return shipping.
  • We recommend you track your returned packages and/or buy insurance. We are not responsible for returned items that get lost in the mail
  • Your return authorization number is only valid for 7 days. Any returns received after 7 days it will not be accepted.
  • Pure Tropix will ONLY ISSUE STORE CREDIT. No exchange or refunds. No exceptions

 

A COUPLE MORE THINGS TO KNOW…

DO YOU THINK YOU RECEIVED THE WRONG ITEM?

It’s very rare, but mistakes do happen. If you believe you received an incorrect item, please email us at info@luxuriaelixir.com ASAP so we can rectify the issue for you immediately.

 

WAS YOUR ORDER SENT BACK TO US BY THE SHIPPING COURIER?

In the event your package is refused by you at the time of delivery or returned due to an "un-deliverable" address, a 20% restocking fee will be deducted from your refund.

Checkout Now

Filter

Topic
  • any
Video
Source
Apply Filters

Valerie reviews luxuriaelixir

Get Perfect Skin

Lauren reviews luxuriaelixir

Get Perfect Skin

Charlotte reviews luxuriaelixir

Get Perfect Skin

reviews luxuriaelixir

Get Perfect Skin

reviews luxuriaelixir

Get Perfect Skin

reviews luxuriaelixir

Get Perfect Skin

reviews luxuriaelixir

Get Perfect Skin